Administration

Production Order Escalation Templates

Customizable templates can be created to speed up the creation of messages to ADMINistrators about a Production Order.

These templates support various placeholders that insert data:

Production Orders: - {{PR.ID}} - {{PR.NUMBER}} - {{BASEURL}} - {{IMAGE}}

Sales Orders: - {{SO.ID}} - {{SO.NUMBER}}

Customers: - {{C.NAME}} - {{C.NUMBER}}

User (Requestor): - {{U.FULLNAME}}

Example Template

Hello,

{{U.FULLNAME}} has requested an escalation.   Click <a href="{{BASEURL}}/ProdOrders/{{PR.ID}}/Detail">here</a> for details.

Customer: {{C.NUMBER}}
Production Order: {{PR.NUMBER}}
Sales Order: <a href="{{BASEURL}}/SalesOrders/{{SO.ID}}/Detail">{{SO.NUMBER}}</a>
Image: {{IMAGE}}

#####
Enter your message here...
#####

Regards,

{{U.FULLNAME}}

Default Template

A Default Template is provided in case no custom templates are defined.

Hello,

{{U.FULLNAME}} has requested an escalation.   Click <a href='{{BASEURL}}/ProdOrders/{{PR.ID}}/Detail'>here</a> for details.

Production Order: {{PR.NUMBER}}
Sales Order: {{SO.NUMBER}}
Customer: {{C.NUMBER}}

#####
Enter your message here...
#####
{{IMAGE}}

Regards,

{{U.FULLNAME}}