Service - Trouble Report

A Trouble Report can be created against a Production (Work) Order. A Trouble Report documents:

• Problem reported by the customer
• Profile (Incoming): P/N, S/N, Revision, Date of Manufacture, Notes
• Profile (Outgoing): P/N, S/N, Revision, Date of Manufacture, Notes
• Symptom (one or more): Symptom, Primary Root Cause, Root Cause, Corrective Action, Preventive Action, Failure Analysis
• Repairs (attached to Symptom): Orig P/N, Orig S/N, New P/N, New S/N

Add

From a Production Order, click on the Trouble Report button. If a Trouble Report exists for this Production Order already, Velosity will take you to the Detail. If not, a panel will open where you can enter the Problem Reported and add.

Detail

The Detail view shows the current status of a Trouble Report.

Preview

A preview of the Trouble Report (PDF from a customizable Word template) can be shown anytime.

Edit

The Edit view is available as long as the Trouble Report Status is DRAFT. From this view the Trouble Report details can be refined and updated.

Add Symptom

The first step in refining the Trouble Report detail is to add a symptom. One or more symptoms can be added. Each symptom will have root cause and one or more repairs required to resolve the symptom.

Edit Symptom

Editing a Symptom allows the updated of the root cause and corrective actions.

Edit Symptom - Add Repair(s)