Service Codes
Service Codes are pre-defined templates for Symptoms, Root Causes, and Repairs that help standardize data entry in Trouble Reports. By using Service Codes, your team can maintain consistency and enable better analysis of service trends.
Symptoms
Symptom codes describe the observed failure or customer complaint.
Root Causes
Root Cause codes identify why a failure occurred.
Repairs
Repair codes describe the action taken to resolve a symptom.
Managing Service Codes (ADMIN)
Service Codes are managed by Administrators.
- Navigate to Setup > Service > Codes.
- Service codes can be global or specific to a Product.
- Use Quick Add to rapidly create new codes.
Usage in Trouble Reports
When editing a Trouble Report, technicians can use the "Quick Add" dropdowns to select from these pre-defined codes. This automatically populates the text fields, which can then be further refined if necessary.